Dillard's

The first sales associate I met was not super helpful. She guided me to the changing room but didn't offer any true help. Another associate took the time to open a separate room for me, brought me different sizes and styles. She offered advice on what I may like and what would look better for my body type. She wasn't overly pushy and willing to help as much as possible. She showed me a few options that I would have never thought to try on by myself. I was offended when the first associate asked the associate, helping me, if they were going to share commission. What?!

Not super happy with the customer service desk at this location. I recently purchased two dresses as options to wear to an event. I didn't end up wearing either, and when I went to return them, the lady only scanned in one of my items. I didn't realize until I had left. I brought my problem to the service desk and they told me since the transaction had been completed there was nothing they could do. As someone who also works in retail, I know this isn't true. Inventory processing systems are advanced enough to see that they have an item in their inventory that was purchased and not returned. Additionally, this was a mistake on their part and they did little to nothing to help me in this admittedly difficult situation. I'm now out $150 and I don't even have the dress I payed for.

To the salesperson working at the Polo Ralph Lauren register yesterday October 8th (so sorry I didn’t catch your name) … thank you for helping me pick out my jacket. It’s so comfortable and your thoughts on the jacket helped me decide. You’re very much appreciated. Thank you! I also found this adorable mug that looks exactly like my dog. I bought it right away!

If I could give a zero star review I would. I am at Dillard’s with my mom and my mom asked a sales lady to help with bras or pasties for a spaghetti strap dress that I would be wearing at a wedding. and the sales lady asked me what size bra I wear and I said 38c and the sales lady said in a really rude way ‘no your not’ and I told her that I didn’t need her help and she kept saying that I’m 38c and that she’s a professional and kept staring at my chest in a really weird way. The sales lady didn’t measure me

I'm writing this review because of the terrible customer service I received in the men's department in the Dillard's at the Domain in Austin. I went on Dec. 10th and purchased 6 pairs of pants for my boyfriend. He tried them on and none fit. When I returned the pants on the 12th, seeing the same clerks who helped me two days prior, they were unable to return one pair of pants because they rang up the order incorrectly (charged me twice for one pair and not at all for the other). After calling a store manager, they claimed they could not rectify the situation and could only reimburse me for 5 pairs of pants because the 6th pair was 'not in the system'. They told me I must call corporate to fix it. I called corporate twice and got the message that the number is not working. Why would a service oriented store make a customer pay for the mistake of an employee (a $60 mistake)? I don't understand. I will NEVER shop at Dillard's again. It's a shame because I do like their shoe selection.